Booking Policies

You want to book a rental apartment in Pas de la Casa for your holidays? The minimum stay is two nights based on availability. For more information, please contact the booking service.

Frontera Blanca Booking Conditions

ONLINE bookings

If you want to book an apartment in Pas de la Casa with Frontera Blanca, you can do it ONLINE via our website www.fronterablanca.com.
You can book accommodation for 2 nights from Friday to Sunday, 5 nights from Sunday to Friday or 7 nights from Sunday to Sunday. To validate your booking, you will have to pay between 50 and 100% of the total amount directly with your credit card and you will receive our confirmation along with a voucher.
Bookings will not be confirmed without the required deposit payment of 50%. Bookings for rental apartments in Pas de la Casa will have to be fully paid 30 days before arrival.

Phone, fax or email bookings

If you make your booking by phone, fax or email, you will receive a booking contract for the rental of one or more holiday apartments in Pas de la Casa. You have 10 days to pay the 50% deposit - by credit card, bank transfer or check - and you need to return the signed contract. If we do not receive the signed contract and the corresponding deposit within 10 days, your pre-booking is automatically cancelled.

Changes in apartment rentals in Pas de la Casa

We do not accept any change of apartment for special price accommodations (promotions and packages). In the case that you change your confirmed booking - up to 15 days before your arrival - you will be charged an extra 50 € fee and the difference in the corresponding tariff.

General Conditions

At the end of the rental

The general condition of studios

Each studio is equipped with furniture and crockery, knowing that the tenant must return it in the same conditions that it was in at the beginning. Otherwise the tenant must pay the amount needed for its restoration, estimated by F. B. which will be deducted from the deposit and if this does not cover it, the tenant will add the difference.

The inventory

Inventory: at your arrival, we will give you a list of the prices of all the accessories in your apartment. You have 24 hours to notify us of any errors or defects in the accommodation; otherwise, we will assume that you confirm our inventory. At the end of your stay, we will conduct another inventory in your presence.

Inventory of the rental apartments in Pas de la Casa with Frontera Blanca

48 hours before your departure, you will have to make an appointment with F. B. for the inventory of the apartment. On the day you leave, a member of the Agency will go to the apartment you rented for your holidays in Pas de la Casa, to check the inventory. F. B. will then give you back the deposit and you will hand in the keys as it is the end your rental.
The price of renting a FB apartment in the Pas de la Casa includes the cost of electricity, water and heating.

The Condominium

The tenant of an FB apartment in Pas de la Casa has to accept the condominium rules and must not commit any harmful, disruptive or unsafe infractions for the neighbourhood. No noise is allowed at night between 11pm and 8am.
It is forbidden to smoke in all communal parts of the building as well as in the lifts.
The reception is open from Monday to Sunday from 8:30 am to 1pm and from 2pm to 7pm.
F.B has a 24 hour a day phone number exclusively for emergencies; the number on the reception door.

The deposit

The deposit is paid on arrival in cash or by credit card (bank pre-authorization).
If you leave before the due date, no refund will be made.

Security

F.B has a night security service from 11pm to 5am. The night warden is at the entrance of block 4 on the ground floor of the building.
F.B has a camera surveillance system installed in all the communal parts of the building.

Equipment

The linen (sheets and towels) is included in the price as well as the maintenance kit, the departure cleaning (sanitary disinfection) and VAT (4, 5%).

Each FB rental apartment in Pas de la Casa has independent electric heating and a hot water tank with a capacity of 100 litres.

Each apartment with a capacity of 2 or more people, has a dishwasher and its corresponding soap.
F.B has 6 shared communal baggage rooms. F.B also has individual paying baggage rooms.

Cancellation fee policy for rental apartments in Pas de la Casa with Frontera Blanca

All cancellations must be notified by mail, fax or email and reconfirmed by the Frontera Blanca Agency in Pas de la Casa.

Cancellation fee policy

More than 30 days before the day of arrival: 50 € fee.
Between 15 and 30 days before the day of arrival: 50% of the total.
Between 8 and 15 days before the day of arrival: 75% of the total.
Less than 8 days before the day of arrival: 100% of the total.

Substitution or cancellation

  • In case of “force majeure” (damages caused by floods, fire, etc.) F.B. will replace the booked accommodation by another with similar characteristics (or by a superior one, depending on availability), or will cancel the contract refunding the entire amount paid.
  • F. B. reserves the right to substitute the booked accommodation for another one of similar characteristics or a superior one to the one booked in Pas de la Casa.

Replacement or cancellation by F. B.

The reception has official complaints sheets at your disposal.
Download the PDF Registry of tourist accommodation occupancy (ROAT)

Acceptance of General Conditions

The tenant of a FB Apartment in Pas de la Casa has to have read on Internet all of F. B.’s general conditions, sales terms and conditions of sale and accept all of the content.